← Case Studies

Brightloop · SaaS

Cutting sign-up friction in a two-person growth team

A small SaaS team used simulations to prioritise onboarding fixes.

3 fixes

Shipped in one sprint

Weekly

Test cadence

The challenge

New sign-ups were not reaching the first project, and the team had no way to tell which step lost them.

The approach

They defined the goal “create a first project” and ran it as three personas after every onboarding change.

The result

The ranked list pointed to an unclear verification step. Fixing it became the team's weekly habit: change, test, ship.

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